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Privacy Policy | manalobet Official Casino Platform

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, contact, payment, and device data.
  • Why we collect it: To manage your account, process payments, and prevent fraud.
  • Who sees it: Only our trusted service partners and legal authorities if required.
  • Retention: Kept for the account life plus legally required periods.
  • Your Control: You can request access, correction, or deletion via our support.

1. Introduction and Scope

Welcome to manalobet. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our services. This policy applies exclusively to our platform and services provided to users within the Philippines.

Please note that this policy does not cover any third-party websites, external payment portals, or other services that you may visit after leaving our platform. We strongly encourage you to review the privacy policies of any third-party sites you encounter.

2. Personal Information We Collect

To provide a secure and seamless gaming experience, we collect information grouped into the following categories:

Account & Identity

Information provided during registration to create your account and maintain your profile.

Verification Documents

Documents required for Know Your Customer (KYC) processes to verify age and identity.

Payment Data

Details necessary to process deposits and withdrawals through our partner providers.

Gaming & Activity

Records of your bets, game preferences, and transaction history for account management.

Technical Data

IP address, browser type, device identifiers, and operating system for security and optimization.

Communication Records

Logs of your interactions with our support team for dispute resolution and service improvement.

3. How We Collect Data

We gather information through three primary channels:

  • 1

    Directly From You

    Information you voluntarily provide when registering, updating your profile, or contacting support.

  • 2

    Automatic Collection

    Technical data collected via cookies and server logs as you navigate our website and app.

  • 3

    Partner Service Providers

    Data received from our identity verification and payment processing partners to ensure transaction validity.

4. Why We Use Data

Your data is processed for legitimate business and legal reasons, including:

  • Managing your account and providing customer support.
  • Processing financial transactions (deposits and withdrawals).
  • Verifying age and identity to prevent underage gambling.
  • Detecting and preventing fraud and multi-accounting.
  • Complying with gambling laws and anti-money laundering regulations in the Philippines.
  • Delivering marketing communications (only if you have provided explicit consent).

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Partners who handle payment processing, identity verification, and technical infrastructure.
  • Legal Authorities: When required by law to comply with a court order, regulatory request, or government investigation.

6. How We Protect Data

We implement robust security measures to protect your information:

Encryption

Data is encrypted in transit using secure protocols to prevent interception.

Access Control

Strict internal restrictions ensure only authorized staff can access sensitive data.

Payment Isolation

Sensitive payment details are handled via isolated secure environments.

Continuous Monitoring

We monitor our systems for unusual activity to detect potential security threats.

7. Cookies and Tracking

We use cookies to enhance your user experience, remember your preferences, and ensure the security of your session. For a detailed explanation of the cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your circumstances, you have the following rights regarding your data:

Access & Portability: Request a copy of the data we hold about you.

Correction & Deletion: Request the correction of inaccurate data or the deletion of your account.

Objection & Withdrawal: Object to specific processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support Page. Note that some data must be retained after account closure to comply with gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Once an account is closed, we may continue to store certain information for a period required by applicable law in the Philippines to satisfy legal, auditing, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who believe a minor has registered an account should report this immediately via our support channels.

11. Cross-Border Transfers

Some of our technical and service providers operate outside the Philippines. In such cases, your data may be transferred across borders. We ensure that such transfers are conducted using safeguards to maintain a level of protection consistent with our privacy standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page to stay informed of any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us through the official communication channels provided on our Support Page.

Commitment to Privacy

At manalobet, we believe that trust is the foundation of every great gaming experience. We are dedicated to transparency and the protection of your personal information at every step of your journey with us.